Frequently asked questions

General cannabis questions

  • Cannabis refers to an annual flowering plant consumed for recreational and medicinal purposes. It's commonly categorized as indica or sativa, containing cannabinoids like THC, CBD, and CBN, each offering distinct effects.

  • Cannabis can be consumed through various methods: smoking/vaporizing, edibles, or topicals.

    Smoking/Vaporizing: Cannabis flower is smoked using devices like bongs, pipes, or rolled into joints. Concentrates are vaporized through pens or dab rigs for a potent experience.

    Edibles: Concentrates can be infused into food, providing effects without smoking. Edibles may have delayed but potent effects.

    Topicals: Cannabis is incorporated into creams and lotions, potentially offering relief from joint inflammation, arthritis, and soreness.

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    Medical cannabis is believed to offer relief from pain, stress, anxiety, and improved sleep, among other potential benefits. However, due to limited research, much remains to be discovered.

  • Starting with a low dose (5-10 milligrams) and gradually increasing is recommended, especially for those with low tolerance.

  • THC is the primary psychoactive compound in cannabis, providing elevating effects, while CBD is non-psychoactive and is associated with pain and anxiety relief.

  • Sativa and indica refer to the physical traits and effects of cannabis. Sativa is linked to energetic, psychoactive effects, whereas indica is associated with a more sedating, bodily relaxation.

  • While overconsumption may lead to discomfort — commonly known as a "green out" — overdosing on cannabis to the point of fatality is impossible.

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shipping

  • Shipping times vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed within 1-3 business days, and shipping times range from 2-7 business days for domestic orders

  • Yes, you can track your order using the tracking number provided in your shipping confirmation email. This allows you to monitor the status of your delivery and estimate its arrival.

  • Shipping costs depend on the weight of the package, the shipping method chosen, and the destination. You can calculate the shipping cost during the checkout process before completing your order.

returns and exchanges

  • We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you can return it within [number] days of receipt for a refund or exchange, excluding shipping costs. Please note that items must be in their original condition and packaging.

  • To initiate a return, please contact our customer support team with your order number and reason for return. They will provide you with further instructions and a return shipping label if applicable.

  • Once we receive your returned item, it typically takes [number] business days to process your return and issue a refund or exchange. The exact timeframe may vary depending on the volume of returns we're processing.

  • Yes, we offer exchanges for different sizes, colors, or styles, subject to availability. Please contact our customer support team to initiate an exchange and check the availability of the desired item.

  • In most cases, yes, you'll be responsible for return shipping costs when exchanging an item. However, if the exchange is due to an error on our part or a defective product, we'll cover the return shipping expenses.

  • Once we receive your returned item and process the exchange, we'll ship out the replacement as soon as possible. Shipping times for exchanges are similar to those for regular orders, depending on your location and chosen shipping method.